Frequently asked questions

What is your turn around time?
Current turn around time for personalised items is 2 weeks plus delivery time.

What happens if my delivery is delayed?
Although all orders are processed and shipped on time as per the estimates given at the checkout prior to you ordering courier/postage delays can occur especially with the current pandemic. Please make sure you order your item in plenty of time and add a few extra days for delivery. We advise 3 weeks for special events such as birthdays and anniversaries. It is rare that parcels go missing, but in this instance we need to allow 2 weeks before it can be investigated through Royal Mail and DHL Express. During this time replacements/refunds will need to delayed until this is fully looked in to.

Can your pet bowls be put in the dishwasher?
Unless stated in the listing description and tagged with “dishwasher safe” our pet bowls can’t be put in the dishwasher. Only our fully printed bowls are deemed dishwasher safe.

Do you offer a fast track service?
At this time we can’t fast track or rush any orders.

Can my business logo be on your gift bags?
As long as your business logo is one single colour, please send us a copy of your logo via email and we will let you know.

When will my item arrive?
Items are shipped 2 weeks from the day you order

Why have I not received tracking for my order?
We use Royal Mail and DHL Express, depending on the weight, size and your location will determine which service is used normally this will include a tracking number/delivery confirmation.

Do you offer bulk discounts?
We determine bulk quantities as below:-
PET BOWLS- 10 or more
GIFT BAGS- 30 or more
Please send us an email to discuss your order.

How long is delivery?
UK Royal Mail 1st Class – 1-2 working days
UK Royal Mail 2nd Class – 2-3 working days
UK DHL Express – Next working day
USA DHL Express – 4-5 working days
This is delivery times only, each item has individual lead times.